Organizations waste vast amounts of time, effort and money each year by failing to recognize or correct dysfunctional teams.
A PricewaterhouseCoopers study of 200 global companies across various sectors―involving more than 10,000 projects―found less than 3% successfully completed their plans. Similar research revealed 60–70% project failure rates. In the U.S. alone, IT project failures cause estimated losses of up to $150 billion per year.
Dysfunctional teams cannot be blamed for all business failures, but they play a major role in unsuccessful projects and missed goals.
In his acclaimed bestseller, organizational consultant Patrick Lencioni identifies The Five Dysfunctions of a Team:
- Absence of trust
- Fear of conflict
- Lack of commitment
- No accountability
- Lack of attention to results
Let’s discuss the impact of each, shall we?
Absence of Trust
Lack of trust is the core dysfunction, the one that leads to all other problems.
Several group behaviours demonstrate distrust. Team members may have low confidence in their teammates. Additionally, they may fear that any sign of personal weakness could be used against them. Consequently, people are unwilling to be vulnerable, transparent or open when exchanging ideas or expressing their feelings.
A lack of trust creates defensiveness in team members, notes leadership consultant Roger M. Schwarz in Smart Leaders, Smarter Teams. Defensive team members feel the need to protect themselves.
Leaders who want to rebuild trust can try the following strategies:
- Vulnerability: Create an environment in which team members can safely feel vulnerable. Draw out people’s personal experiences by sharing your own stories, thereby setting the proper tone and lowering barriers.
- Honest Feedback: Team members must learn how to provide feedback. You can set the example. Acknowledging and affirming others with constructive feedback sets the stage for positive reinforcement and encouragement.
- Authenticity: Practice humility to tear down walls. If you and your team can admit that you don’t know everything, the experience will be freeing.
- Integrity: Model integrity in group dynamics. Everything you do is magnified and often copied. When you “walk the talk,” others will follow your example.
Fear of Conflict
Lack of trust within a team easily leads to fear of conflict, confrontation, criticism and/or reprisal.
When teammates and leaders are seen as potential threats, people adopt avoidance tactics. This sets up an artificial harmony that has no productive value. There is no true consensus, just a risk-preventing sentiment of “yes” feedback. True critique is avoided and, therefore, genuine solutions are not explored, resulting in the poor team performance.
This dynamic allows a domineering team member to take over with a unilateral-control mentality. Dominant personalities believe they’re always correct, and anyone who disagrees is wrong and disloyal. Independent ideas are stifled. Negative feedback creates discomfort. People’s spirits and self-esteem eventually plummet, crippling group performance.
Developing our ability to manage conflict can help encourage productive debate without hurting feelings or wounding character.
Lack of commitment
When teams lack trust and fear conflict, they’re likely to avoid commitment. We focus on self-preservation and maintaining amicable relationships. As we attempt to avoid confrontation, we stop listening to others’ concerns and discussions become superficially polite.
Most people can sense when someone isn’t listening to their ideas or questions. This single dynamic―often subtle―will shut down team engagement and commitment, and tension continues to grow.
Teammates who are cut off or ignored feel left out. They’re less committed to team effort, so they’re unlikely to “get with the program.” It becomes difficult for a team to move forward amid stalled decisions or incomplete assignments. Enthusiasm for projects takes a nosedive, and confrontations become commonplace. Some members even stop caring about whether the team succeeds.
Lack of commitment also becomes a problem when you fail to convey clear goals or direction. Team members are left to wonder what they’re supposed to do, and the team’s success is no longer their top priority. They mentally check out and just start going through the motions.
You can reestablish commitment by prompting team members to ask questions. When you invite dialogue, teammates learn more about each other. They’ll see others’ intentions, attitudes, motives and mindsets more clearly, eliminating the need to guess or assume.
If leaders fail to reverse a lack of commitment, dysfunctions will intensify. Team members will lose their sense of accountability. If there’s little buy-in, there’s no desire to meet obligations, follow directions or help others. This is most common in environments where progress isn’t adequately assessed and definitive project schedules don’t exist.
Work toward establishing clear directions, standards and expectations. All team members need to work with the same information set at all times. Realistic, understandable schedules help drive activities and allow work flow to meet interconnected goals.
Activity tracking methods should clearly report which tasks are on time and which are late. Corrective action plans should make the necessary adjustments and redirect activities accordingly.
Inattention to Results
Without team accountability, the criticality of group success is lost in the shuffle. Self-preservation and self-interest trump results in a climate of distrust and fear. Your inability to track results leaves you with no way to judge ongoing success or failure, progress or pitfalls. No one is praised for good results, and no one is corrected for the lack thereof.
Applying an effective project management approach to team initiatives can track progress toward intermediate and final goals. Affirm team members (and their interdependence) through their accomplishments and struggles. This draws them together and lets them know they’re valuable to the organization, team and, ultimately, themselves.
So, the simple answer? Yes, dysfunctional teams can be turned around when a leader is willing to put in the work.
By following the steps laid out above, over time a poor performing, uncooperative, unmotivated team can be turned into a happy, communicative and successful one.
Ready to take your team to the next level but need a little help? Let’s connect! Email me at heather @ leadershipmatters .ca and read up on my new Top Team Coaching program that I’m offering in collaboration with Janna Hare.